A: Yes! New iAudioInterface2 include our USB C Interconnect cable. If you have a unit that came with a USB A cable you can order this cable from us and use it with the new iPads with USB C, and presumably the next generation of USB C iPhones.

Note that the USB A cable with an adapter will allow limited use of the interface, but the USB C cable is the correct solution. Also, the USB C cable will not supply power to the host device.

Sometimes the iPad needs to be restarted when this happens. It seems that the USB audio system can get confused and a reboot will fix it.

A: You can use a USB C hub that supports charging. For example, the Anker Series 3 PowerExpand 7+ works fine, most likely similar devices will also work. There is one trick, you have to use it with USB C charger that supports 15V, rather than the simple 5V chargers. These are typically called “fast chargers” and would be rated at 35 Watts.   Another option is the Apple series of iPad Magic Keyboards, these have another USB C port on them that can supply power to iPad through the connector pads on the back, leaving the USB C port on the iPad open.

A: We have had success with this particular Lightning extender on iOS 13.4.1:

www.cellularizeme.com 6.6FT/2M

Maybe. It appears that Apple is deprecating support for the Apple 30-pin to Lightning adapter in iOS 16, so if you have a working device with an older iOS version, you may not want to update it.

Otherwise, you can use the Apple 30-pin to Lightning adapter to use this model with the newer Lightning-equipped iOS devices. All features are supported with no loss of audio quality. Charging is also supported, although not for the larger 12.7″ iPad Pro. Note that only the actual Apple adapters work, the third-party copies only support charging and they will not work with MFi accessories. We prefer the one with the short wire, rather than just the hard plastic model.   The USB feature of the current iAudioInterface2 model is not available with the fixed-cable units.

A: There are some delays in the firmware, follow these steps and it will work fine.   1) Unplug all cables from the interface.  2) Start the iAudioInterface Control panel, if you are on Mac. 3) Plug the USB cable to the interface only, but do not plug it into the computer yet. 4) Wait a full 20 seconds. 5) Now plug the USB connector into the computer.  6) Select the iAudioInterface2 from the Mac Sound Settings panel, or from the Windows Sound Control Panel. 

A: Yes. iAudioInterface2 suppports all Lightning connector iOS devices.

A: Yes! Just connect it using the included USB cable and select the iAudioInterface2 from the computer’s control panel.

 A: Always unplug the interconnect cable, to prevent it from causing the battery to slowly discharge.

A: It seems that Apple has changed the requirements for charging newer iPad models, like iPad Air. This has affected a lot of people, using lots of different chargers. I don’t have any official word on this, but it appears as if the new iPads are less tolerant for charging unless they have the full current available. Although our charging passed Apple testing at the time, and still works with older iPads, it seems like now they are being more strict. This only affects the first gen of iAudioInterface2, which has a fixed cable and 12V PSU. The current model, with the removable cable, does not have a problem charging any iPad model. 

A: Often pocket lint and dust build up inside the connector, preventing our plug from making good contact and seating. You can sometimes tell that this is happening when the latches don’t both click.   To fix this, power off the iPhone, and look in the connector with a bright light and a magnifier. You will need something sharp, like a pin, to reach in and remove the lint. Once loosened, you can often blow sharply and remove the rest. When you are able to easily plug in the connector and hear both latches click you are done.

A: No. The original iAudioInterface mic will not work with iAudioInterface2, since the new interface requires a balanced XLR phantom power mic, and the older mic is 1/4″ single-ended not phantom-powered.

A: No. Since so many of our customers have their own microphones, we decided not to include one. AudioControl, our distributor, is making several microphones available with the unit in case you do not have one.

A: No, that is not possible. Power is sent to the iPad (or other iOS device) only when the external power supply is attached.

A: Since the iOS device is always the clock master, we would have to include a sample rate converter to match the iOS device clock, which kind of defeats the purpose of a digital input. Also, we are short on panel real estate.